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P.O. Box 11, Tas-Sliema, Malta
John Sacco
jsacco@oscar7security.com www.oscar7security.com
Operating under the name Oscar 7 Security since 2001, John Sacco provides Training, specialising in Management of aggressive behaviour and armed robbery at the workplace as well as Private Investigations, Guarding, Event Management and Close Protection. John holds a Post-graduate Diploma in Security and Risk Management and has served for thirteen years with the Malta Police where he gained extensive experience as Inspector whilst protecting Heads of State as well as investigating armed robbery and homicide. He resigned in 2001 to set up the business and after training in the United Kingdom and the United Arab Emirates, John was certified as a Close Protection Officer and Security Driving Instructor. He has provided security and training locally and overseas, including to The Ministry of Foreign Affairs and the Ministry of Home and Parliamentary Affairs in Malta and the Police in The United Arab Emirates. John retains his connection with Law Enforcement and has been appointed as a Court Investigations Expert by the Maltese Courts of Justice since 2002. Managing aggressive behaviour and armed robbery at the workplace in the 21st Century The aim of this training is to address difficult situations that employees might encounter during the course of their duties. This may be particularly useful to front office staff, claims handlers, cash-handlers as well as managers of any establishment that provides a service to clients and customers or handles cash and / or valuables. Clients who for some reason feel disgruntled may become aggressive and difficult to handle without proper training. Sensitive situations are sometimes escalated by the employees themselves because they lack training. In an armed-robbery scenario the consequence might range from reputation loss, wilful damage, injury and even death. The programme is aimed at providing trainees with the necessary tools and knowledge required to: provide a professional level of customer-care manage aggressive behaviour with reputational risk and personal safety in mind handle extreme situations such as armed-robbery in a manner that is proven to reduce or remove the risk of damage and/or injury and/or death to employees, and third parties who might be present during the incident Training is delivered in Power Point and content may be customised to address specific issues raised by the client. The number of trainees per session should not exceed 25 persons. The standard delivery time is 180 minutes plus three breaks of fifteen minutes each (total 225 minutes) as follows: Part One: Aggressive Behaviour (60 minutes) Introduction Purpose of training Introduction to aggressive behaviour Causes and remedies Video - Dealing with difficult persons Tools and skills The LASSIE system Questions Part Two: Armed-Robbery (75 minutes including break) Introduction Legal definition Statistics Causes Prevention video of armed-robbery in action-UK Video of armed robbery in action- USA Response to armed-robbery Taking notes and describing persons, weapons and vehicles Questions Part Three: Armed-robbery post-incident procedures (75 minutes including break) Introduction Immediate action Incident scene management Liaising with authorities and managing persons at the incident scene Recap of both topics Questions